Natural gas is an important part of our energy supply. We use it to heat our water and power appliances. Gas pipes and equipment are designed to keep it safely contained. If gas leaks, however, it creates a dangerous situation. Since gas is flammable, a flame or spark near a leak could cause a fire or explosion.
Digging Smart
If you’re planting a tree, putting up a fence or planning another outdoor project, remember to contact Diggers Hotline at least three working days in advance. This allows time for MGE and other participating utilities to locate and mark any underground lines on your property.
Damaging a gas or electric line is not only dangerous, it also can be expensive if you have not contacted Diggers Hotline ahead of time.
Call 811, 24 hours a day, 7 days a week, or submit an online request at diggershotline.com. The service is free.
Detecting a Gas Leak
To help keep you safe, MGE adds a distinctive, harmless chemical odor to the natural gas we deliver to you. This smelly (rotten egg or rotten cabbage), sulfur-based odor helps you detect leaks that might occur in your home, business or neighborhood. In addition to the smell, other warning signs of a gas leak include:
- A hissing sound near a gas appliance, pipeline or meter
- Unexplained dead vegetation.
- A white cloud, mist, fog or bubbles in standing water.
If you suspect a gas leak, evacuate the area or building immediately and warn others to stay away. Do NOT touch anything that might create a spark (light switch, telephone, cell phone, garage opener, etc.). Instead, call 911 from a safe distance. Then call MGE’s 24-hour emergency response line at 608-252-7000.
Keeping Meters and Vents Clear
Vegetation and other materials can block or damage gas meters and exhaust vents for appliances. This can cause gas to leak, appliances to shut down or carbon monoxide to build up. Be sure to check your meters and vents regularly for blockage. Keep materials and bushes clear of the metering equipment year-round to allow access and proper operation of equipment. In the event of heavy snow or ice buildup this winter, use your hands instead of a shovel to safely clear the area.
